goodbloodsOnline doctor consult questions, answered plainly
Booking, video, blood tests, the pharmacy, privacy, and the people we can't help. If your question isn't here, it'll come up in the consult.
doctor consult $59 · the baseline $299
Things people ask us after months of "just tired"
Booking
Fair question: what does $59 actually get me?
A health history, a video consult with a registered doctor booked as 15 minutes, and a written plan. If the doctor requests blood tests, the lab bills those separately.
How do I know whether to book the consult or The Baseline?
The check tells you. Sleep and energy, or weight and metabolism, starts with the $59 consult. Hormones, or recovery and healthy ageing, starts with The Baseline at $299.
Do I need a referral?
No.
When can I book?
Consults run Monday to Friday, 9:00–17:00. You choose a time in the patient portal.
How do I pay, and can I get a refund?
By card through Stripe when you book. [refund line]
Is it covered by Medicare?
Consults aren't bulk billed, so plan on paying $59 or $299. Core blood tests are billed by the lab, and whether Medicare covers them depends on the tests and your eligibility.
Video consults
What do I need for a video consult?
A phone or laptop with a camera, a decent connection, and somewhere you can talk privately.
Why do you need to confirm my identity?
The Medical Board's telehealth guidelines require it, along with your informed and financial consent. It protects your records.
What if the doctor thinks I need to be seen in person?
They'll tell you, and say who to see. Some things can't be done well on a screen, and pretending otherwise helps no one.
Will I get a prescription?
Only if your doctor decides it is right for you. Our doctors don't prescribe for the first time from a questionnaire alone. Your plan might be habits, tests, a referral, or something else.
Pathology
You're called goodbloods. Are blood tests included?
Not automatically. The Baseline always includes a pathology request. The $59 consult includes one only if the doctor thinks it's needed. Either way, the lab bills core tests directly.
What's the extended pathology panel?
A $149 add-on covering markers Medicare doesn't cover. Only a doctor can request it, and only if they think it's worth doing.
Where do I get my blood taken?
At a pathology collection centre, using the request your doctor gives you.
The pharmacy
Who dispenses anything I'm prescribed?
If your doctor prescribes something, the Nectar pharmacy can dispense it at the pharmacy's price. It's separate from your consult fee and never part of a membership.
Does the shop sell medicines or supplements?
No. The shop sells everyday lifestyle products for sleep, recovery, training and routine. Nothing in it is a medicine, a supplement or a treatment.
Privacy
Who can see my health information?
The doctors and care team involved in your care. Records are kept securely. The details are in our [privacy policy].
Do you use AI?
Yes, for admin: organising intake, bookings, reminders and messages, and it's labelled when it does. AI never diagnoses, prescribes, changes a dose, recommends a medicine or releases a result.
Will you send me marketing?
Only if you've said yes to it, and you can say no again at any time.
Who we can't help
I'm under 18. Can I book?
No. Please see a GP.
It's urgent. What do I do?
Call 000 for chest pain, trouble breathing, or if you're in danger. For thoughts of self-harm, call 000 or Lifeline on 13 11 14. Otherwise, see a GP today.
Can you help me quit smoking or vaping?
Not here. Quitline is on 13 78 48.
Do you offer contraception or menopause care?
No. We'll point you to a GP or another service that does.
I'm pregnant or breastfeeding.
Tell us in the check. A person on the care team reviews that before booking continues, and your GP or midwife may be the better first call.
My concern doesn't fit your four areas.
Then a GP is the right place. We'd rather say so now than take your $59.
Start the checktwo minutes · no payment to check · no referral needed